Most beneficial of all, however, is the dedicated support that comes with the Concierge package. The Premium plan also includes R&D tax credit discount and other waived fees and offers a more tailored solution for users. The Premium plan includes everything in the Plus plan, as well as a host of premium HR resources like policy templates, a customized employee handbook, and access to HR professionals who can assist with compliance. Most businesses with 10 employees or less could do without these features, but the upgrade to the Complete plan makes sense for medium to large companies. The HR features offered with the Complete plan include user management, time tracking, onboarding, and the ability to send out employee surveys. For the extra cost, users benefit from a complete solution with HR tools, including payroll automation for multi-state employers, benefits administration, team management tools, and full customer support. The Plus plan costs $12.00 per employee per month in comparison to just $6.00 for the Simple plan, and the base price is $80.00 per month. The payroll features of the Simple plan suit the needs of most small businesses. Companies that hire frequently and therefore require premium hiring and onboarding tools would have to upgrade to the complete package. With the Simple package, small business owners get the essential tools that they need to run payroll for their employees. The plan is very basic and only gives users access to a few select features, but it should be enough for anyone looking for a reliable and efficient way to pay their contractors. Unlike all of the other plans, there is no monthly base fee for the Contractor Only plan. For just $6.00 per person per month, users can pay 1099 contractors. The website also features a number of customer reviews.įor entrepreneurs and freelancers who haven't hired any employees yet, the contractor package is the ideal solution. Users were generally satisfied with the product, with several highlighting that the platform is easy to use and competitively priced. On G2, on the other hand, Gusto has a rating of 4.3 out of 5 stars, based on more than 560 reviews. Most praised the affordability and features of the service, while some reported slow customer service response times. ![]() Over 1,500 Trustpilot users awarded the platform 3.5 stars. ![]() While Gusto does have an excellent reputation overall, we did find several complaints about the response time of their customer service. Gusto does not feature an activity dashboard, data migration, banking information management, or year-round record keeping.The most affordable plan does not include time management tools.The higher-tiered plans include premium onboarding tools, an employee directory, and time management tools.Gusto supports payroll in all 50 states.The software features lifetime accounts for employees who may need to access their information in the future. ![]()
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